Terms of Service

These Terms govern your use of Inboundr, an email infrastructure service operated by Lumenify Bridge LLC, a Wyoming limited liability company, of Sheridan, WY, USA (“we”, “us”). By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

The Acceptable Use Policy, Privacy Policy and Refund Policy form part of this agreement.

Inboundr receives email sent to domains you control, parses it, stores it for the retention window, and makes it available over a REST API, a Model Context Protocol (MCP) server, and HMAC-signed webhooks. Paid plans can also send and reply from addresses on your verified domains.

Mail delivery depends on third parties — DNS providers, receiving mail servers, and our upstream email infrastructure. We do not guarantee that any individual message is delivered, or delivered to an inbox rather than a spam folder.

You need an account to use the service. Keep your credentials and API keys secret — anything done with your API key is treated as done by you. Tell us promptly at support@inboundr.net if you believe a key has leaked, and rotate it from the console.

You must be old enough to form a binding contract where you live, and you must not be barred from receiving our services under applicable sanctions or export laws.

You may only add domains you own or are authorised to administer. You are responsible for the DNS records you point at us and for all mail sent to or from addresses on those domains. We verify control of a domain before routing its mail, but verification is a technical check, not a legal one.

Email you send or receive through the service, and any data you upload, stays yours. You grant us only the licence needed to run the service: to receive, transmit, parse, store, and display that content to you and to the systems you direct us to deliver it to.

You are responsible for having the right to process the personal data contained in that mail. Where we process it on your behalf, we do so as your processor under the Privacy Policy.

You must follow the Acceptable Use Policy. Sending unsolicited bulk email through the service, or using it to conduct phishing or fraud, is grounds for immediate suspension. Because abuse damages the sending reputation that every customer relies on, we act on it quickly and without prior notice where necessary.

Paid plans are billed monthly in advance. Each plan includes a monthly allotment of email received and a separate allotment of email sent, measured over a billing cycle that runs from your subscription anniversary rather than the calendar month.

On the Free plan, a direction stops once its allotment is used up. On paid plans nothing is blocked: usage beyond an allotment is metered and charged at the per-email overage rate for your plan, on the same invoice as that cycle's fee.

Prices exclude taxes unless stated. Where we are required to collect VAT, sales tax or similar, it is added at checkout. We may change prices with at least 30 days' notice to the email address on your account; the new price applies from your next billing cycle.

Payments are processed by Stripe; we do not store your card details. If a payment fails we may retry it and will email you. If it stays unpaid we may suspend the account until it is settled. Suspension does not stop the retention clock — mail past the retention window is still deleted on schedule.

You can cancel at any time from the billing portal; see the Refund and Cancellation Policy for what happens to the rest of your cycle.

We may suspend or terminate an account that breaches these Terms or the Acceptable Use Policy, that we are legally required to act against, or that puts the service or other customers at risk. Except where the breach requires immediate action, we will give you notice and a chance to fix it.

On termination your stored mail is deleted. Export anything you need through the API before you cancel.

We aim for high availability but do not commit to a specific uptime level unless we have signed a separate agreement with you that says so. We may change, add or remove features. Where a change materially reduces core functionality you rely on, we will give reasonable notice.

The service is provided “as is”. To the extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that mail will always be delivered.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to the service is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or USD 100.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

You will defend and indemnify us against third-party claims arising from your use of the service in breach of these Terms or the Acceptable Use Policy, from the content of mail you send, or from your infringement of someone else's rights.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the console before they take effect. Continuing to use the service after that means you accept the new terms; if you do not, cancel before they take effect.

These Terms are governed by the laws of the State of Wyoming, United States, and the courts of that jurisdiction have exclusive authority over any dispute, without regard to conflict-of-laws rules. Nothing in this section removes any protection that consumer law in your country of residence gives you.

Lumenify Bridge LLC, a Wyoming limited liability company, of Sheridan, WY, USA.

• General and billing: support@inboundr.net
• Legal notices: legal@inboundr.net
• Abuse reports: abuse@inboundr.net